Characteristics of “Good Surveys” and “Bad Surveys”

MarketTools research has shown that survey design parameters directly impact respondent engagement.  This essentially means that by modifying the survey design parameters, we can have an effect on engagement and, correspondingly, impact data quality – and turn a “bad survey” into a “good” one. 

A previous blog post from Brenton Wells talked about SurveyScore, an important component of the MarketTools TrueSample data quality process, and how it measures respondent engagement level to help researchers optimize the design of surveys (learn more about SurveyScore).  SurveyScore Predictor is a tool that gives researchers a means to adjust and improve design parameters in order to optimize the SurveyScore results for a survey.  When the SurveyScore is high, it’s more likely your survey respondents will complete your survey and give your questions the considered response you’re looking for, leading to higher-quality survey results.

The Online Survey Casino?

Online Surveys & Slot Machines Although it’s hard to imagine now, an article in Wired Magazine reports that “there was a time when casinos only grudgingly tolerated slot machines”.  Now slot machines represent two-thirds of all gaming revenue and three-quarters of the gaming floor acreage in Vegas. Market Researchers could learn a lot from the evolution of slot machines from novelty to casino gaming staple. 

Here are three slot machine innovations that have some interesting parallels in the market research industry:

How Smart Clients Use Online Surveys for Public Relations

Guest blogger Jennifer Becker is the Director of Research, Brand Strategy at Airfoil Public Relations, a high tech firm in Detroit and Silicon Valley – and a MarketTools customer.

Online Surveys for PR If you think that creating online surveys for public relations is totally different from market research, think again. Whether creating a survey to support media relations or launch a new product, the design fundamentals and purpose – to gain brand exposure – are the same, even when the end audiences are not. Whether it’s a story, or your product or service that you’re selling, you want that audience – be it media or customers – to buy!

A strong survey is a strong survey, regardless of how your business ultimately leverages the data. In fact, if you can approach a publicity-based research project with the same objectivity as a market research survey, you will ultimately produce the highest-quality data possible, something media gravitate toward. Your sample should be representative of the population and your questions as focused as possible to elicit data meaningful to the story you hope to tell.

6 Signs You Need to Rethink Your Approach to Online Market Research

So, you’re proactively using online surveys to get quick answers to questions about what your customers are interested in, or what they think about a product or service. Brilliant! Online survey tools like Zoomerang and online panels such as ZoomPanel sample are used by some of the world’s most respected brands and market researchers to conduct fast and easy online research.

But before you field your next survey, here are six signs your survey results may not be all that useful.

crockpot.jpg1.    Your mom is the only person that completed your survey
Um.  Yeah. At least she loves you, right? The truth is that relying on friends and family to help make product, marketing, or business decisions is probably not the best way to roll.  An online sample provider can provide survey respondents who are truly representative of the audience you want to reach. 

You also want to ensure that you’ve calculated the correct size for your sample population, which has a major impact on the statistical validity of your results.  Zoomerang offers Sample Size Calculators to make it easy to understand how many survey respondents you need to get more accurate survey results.

TrueSample Product Updates: Real, Unique and Engaged – and now Qualified, Too

TrueSample logo We’re pleased to announce the rollout of the following new capabilities in TrueSample, designed to provide researchers and clients with more powerful capabilities to ensure the quality of their online market research sample.

The Decline of Email and the Impact on Online Survey Respondent Availability

ZoomPanel Facebook application There are two groups we always consider when evaluating decisions related to the management of our online panel – our customers and our survey respondents.  Keeping both of these groups engaged and happy with the quality of their experience is essential to the success of our business.  
One of the most important ways to keep survey respondents engaged is to make survey invitations available on the channels where they are already most active online.  And since the only constant variable online is change, it’s vital to keep pace with the new ways consumers prefer being communicated to online.

About the MarketTools Blog

The MarketTools Blog covers Market Research topics, with a focus on customer insight and research innovations.


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Blog Honors

MarketTools Blog Team

Alan Cutler
VP, Client Development, Market Research

Mark Glassberg
Regional Vice President, Market Research

Hank Khost
Senior Research Manager, Market Research

Laura Newton
Senior Manager, Marketing Communications / Blog Editor

Jay Pluhar
Vice President, Strategic Accounts, Market Research

Larry Praml
Director, All Channel Tracker, Market Research

Kathleen Relias
VP, Client Development, Market Research

Russ Rubin
SVP, Client Services, Market Research

April Turner
Senior Product Marketing Manager, Market Research